Collaboration technologies have transformed the way customers interact with businesses and the financial services sector in Australia is no exception. Australian customers expect simple and boosted digital experiences for loans, banking, credit cards, and customer service.
To meet these expectations, financial institutions must leverage advanced collaboration tools that deliver impeccable service without compromising critical concerns like security, privacy and compliance.
With extensive collaboration experience backed by Cisco’s decades-long rich history in security, compliance, and privacy, Webex Suite is the top choice for financial institutions and regulated industries in Australia.
At Peak Insight, the 2023 Telstra Cisco Partner of the Year, we are dedicated to helping Australian businesses, including financial institutions, elevate their customer experience and optimise operational efficiency powered by Cisco’s Webex Collaboration Suite.
Here’s why financial institutions trust Webex Suite to connect, collaborate, and engage securely:
1. Uncompromised Security, Privacy, and Compliance
In the financial sector, security is a top priority. Webex Collaboration Suite is built with multiple layers of security, from scheduling meetings to authenticating participants and sharing documents. Cisco’s commitment to security is reflected in the design, development, and deployment of its networks, platforms and applications. Webex provides the most comprehensive set of security and privacy tools, helping financial institutions reduce risk and adhere to stringent compliance and privacy regulations. With Webex, financial institutions in Australia can confidently integrate collaboration solutions into their business processes, even with the most rigorous security requirements.
2. Collaborate in Real-Time with High-Quality Audio and Video
When it comes to collaborating across locations, the quality of audio and video is paramount. Webex delivers industry-leading video and audio quality with award-winning background noise cancellation, ensuring that your voice is always clear and free of distractions. In the financial sector, where clarity and precision are crucial, Webex ensures that teams can communicate effectively, whether in internal meetings or client interactions.
3. Connect from Any Workspace on Any Device
In today’s hybrid work environment, flexibility is key. With Webex, financial professionals can work from the office, at home, or on the go, using the Webex App on any device. Whether joining a meeting from a laptop, smartphone, or even a car’s infotainment system, Webex provides crystal-clear video, audio, and interactive features that allow work to continue seamlessly, regardless of location.
Webex also integrates with Cisco’s portfolio of devices, from desk phones to advanced video conferencing systems. This ensures that financial institutions can maintain consistent communication standards across all workspaces, enhancing both employee and customer experiences.
4. Stay Productive with AI-Powered Assistance
Webex is at the forefront of AI innovation, offering features like the Webex AI Assistant, background noise removal, and real-time translations. These AI tools work quietly in the background to enhance productivity and communication. The AI Assistant summarises meetings and messages, allowing financial professionals to quickly catch up on important matters and stay on top of action items. With support for over 120 languages, Webex ensures that communication remains effective and inclusive, no matter the audience.
5. Leverage Powerful Partnerships and Integrations
Webex offers deep integrations with leading partners such as Peak Amplify, enabling financial institutions to remain productive without switching between applications. These partnerships allow for seamless collaboration across different platforms, enhancing workflow efficiency and ensuring that financial services can be delivered without interruption.
6. Simplified Management via Control Hub
The entire Webex Suite can be managed through the Webex Control Hub, a single-pane-of-glass management interface. IT administrators can provision users, manage devices, access real-time troubleshooting and analytics, and enforce security and compliance policies from one central location. The seamless integration of Control Hub with other Cisco solutions, such as Cisco ThousandEyes for network insights, Cisco Meraki for security, and Cisco Spaces for location services, provides unmatched visibility and control, further enhancing the operational efficiency of financial institutions.
Why Peak Insight?
At Peak Insight, we understand the unique challenges faced by financial institutions in Australia. As Cisco’s trusted partner and expert in Webex, we offer tailored solutions to ensure that your organisation can deliver exceptional customer experience while maintaining the highest standards of security and compliance.
Ready to transform your customer experience? Click here to learn more about Peak Insight or contact us today to request a live demo or discuss your specific needs.