We are excited to announce that BankVic, a valued Peak Insight customer, will be featured at WebexOne 2024, one of the industry’s premier events. Taking place in Ft. Lauderdale, Florida, and virtually from October 21-24, 2024, WebexOne will bring together leading experts to explore the latest innovations in AI collaboration, customer experience (CX), and digital transformation.
Jodie Knott, Head of Customer Experience at BankVic, will join a distinguished panel of financial services leaders, including experts from BlackRock, BNP Paribas, Express Bank, and M&T Bank, for a roundtable discussion titled “Financial Services Roundtable: Strategies for Delivering Great Employee and Customer Experiences.” This session will offer critical insights into the future of customer experience in financial services.
Key Topics at the Roundtable
In this high-impact session, Jodie and other financial leaders will explore some of the most pressing challenges and opportunities in the industry, such as:
- AI and Customer Service: Discover how artificial intelligence is transforming customer service in financial institutions, from improving response times to streamlining operations.
- Cloud Migration Strategies: Gain practical insights into how migrating financial services to the cloud enhances scalability and operational efficiency.
- Simplifying Customer and Employee Experiences: Learn how unified communication and contact centre platforms like Webex are simplifying and enhancing customer and employee experiences.
- Data-Driven CX Transformation: Jodie will share how BankVic leverages Cisco Webex products to improve service metrics, ensure compliance, and enhance customer satisfaction through strategic CX transformations.
A Proven Leader in Customer Experience
Jodie brings over 20 years of experience in Australia’s Customer Owned Banking Industry, consistently driving Customer Experience (CX) excellence. With a proven track record in building high-performing teams and elevating service quality across contact centres, branch networks, and marketing channels, she has become a key figure in the retail banking space.
At BankVic, Jodie has spearheaded strategic transformations using Cisco Webex. She employs the platform’s powerful data analytics to uncover insights that empower teams and elevate customer service. Her leadership has helped BankVic achieve significant improvements in service metrics and compliance.
Join the Conversation
BankVic’s participation in this industry roundtable underscores the transformative potential of Cisco Webex solutions and the value Peak Insight delivers to financial services clients. We are proud to partner with BankVic in their digital transformation journey and are eager to see Jodie share her insights on a global stage.
As BankVic’s trusted Cisco partner, Peak Insight plays an important role in ensuring BankVic gets the maximum value from their Cisco investments. Our consulting-led approach enables us to tailor solutions that meet BankVic’s unique needs, from optimising contact centre operations to implementing AI-powered tools that enhance customer and employee experiences alike.
With a deep understanding of Cisco’s Webex platform, Peak Insight supports BankVic’s ongoing transformation, helping them stay ahead in a fast-evolving financial services landscape. Through seamless implementation and continuous support, we ensure BankVic can innovate and lead the way in customer experience excellence.
If you’d like to learn more about how Webex Contact Center and AI-powered CX solutions can reshape your organisation, or if you’re interested in attending WebexOne, click here to register.
We’re excited to continue supporting BankVic in revolutionising customer experiences, and we look forward to seeing you at WebexOne as we explore the future of CX in financial services.