In aged care, effective communication is not just a convenience—it’s a necessity. For McKenzie Aged Care, limitations in their on-premises video conferencing system were impacting their ability to coordinate across teams, manage projects effectively, and respond promptly to incidents. These inefficiencies became particularly pressing during large projects and critical situations, where seamless communication is vital.
The Problem with Their Outdated Communication Tools: Inefficiencies in Collaboration
McKenzie Aged Care faced several challenges with their outdated communication tools:
- Restricted Access to Video Conferencing: With limited meeting rooms equipped for video conferencing, staff availability and communication were often constrained.
- Inadequate Participant Capacity: Existing conference bridges could not accommodate larger team discussions, hindering effective collaboration.
- Reliance on Email for Project Management: Without centralised communication tools, emails became the primary mode of coordination, resulting in lost information and ineffective tracking.
- Need for Remote Accessibility: The organisation lacked a secure, accessible communication platform to support the increasing demand for flexible work arrangements.
These challenges underscored the urgent need for a comprehensive, scalable solution to enhance both internal and external communication.
The Solution: Collaboration with Peak Insight and Webex
To address these challenges, McKenzie Aged Care partnered with Peak Insight to implement a modern, cloud-based collaboration solution powered by Webex by Cisco. The tailored solution not only integrated seamlessly with their existing telephony infrastructure but also delivered robust tools to support remote work and incident response.
Key Components of the Solution:
- Webex Meetings: High-quality video conferencing for enhanced collaboration.
- Webex Calling: Secure and flexible communication from anywhere.
- Cisco Unified Communications Manager (CUCM): Seamless telephony integration.
- Cisco Unified Contact Centre Express (UCCX): Optimized customer interactions.
- Peak Wallboard for UCCX: Real-time visibility into call center metrics.
- Peak Number-to-Name: Simplified caller identification for efficient handling.
The Impact: Seamless Collaboration and Improved Operations
The transformation brought significant benefits to McKenzie Aged Care:
- Enhanced Contactability: Staff, residents, and families could connect effortlessly, improving service delivery and fostering stronger relationships.
- Flexible Work Arrangements: Approximately 120 staff members could now work remotely, ensuring business continuity and adaptability during critical periods.
- Improved Project Management: Dedicated Webex Spaces enabled centralized communication for large projects and incident response, reducing inefficiencies and improving decision-making.
- Scalable and Secure Communication: With a secure, cloud-based platform, McKenzie Aged Care was equipped to confidently handle everyday communication and urgent situations.
Driving the Future of Aged Care with Webex
This collaboration highlights how modern technology can address the unique challenges of aged care. By partnering with Peak Insight, McKenzie Aged Care has positioned itself as a leader in leveraging digital solutions to enhance operations and deliver better outcomes for staff, residents, and families.
If your organisation faces similar challenges, discover how Webex by Cisco implemented by Peak Insight, can revolutionise your communication and collaboration efforts.
Contact us today to learn more about our solutions or to request a live demo!